Terms & Conditions

These Terms and Conditions may be amended from time to time and such amendments will come into force on the day following the date of amendment. You should always check to ensure that you agree with them in relation to each transaction you make.
We may at any time make changes to the site and the details (including prices) displayed on it. Working days are Monday to Friday each week excluding statutory holidays.

The following terms and conditions apply to all transactions processed by this site. Please read carefully. Each order by you represents an offer to purchase goods subject to these Terms and Conditions.

Merle Noir cannot be held responsible for the total accuracy of the information that is published, though every effort is maintained to keep the information as accurate and up to date as possible. Therefore, all the actions taken by users of the goods obtained via the website are their own responsibility.

All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund. Full payment for your goods is taken when a new order is created.

Customers are advised to examine goods on delivery in case they are damaged or faulty. In the unlikely event the goods are faulty or damaged when delivered please contact us immediately by e-mail within 48 hours, Quoting your order reference, invoice number and details of the problem.

Goods returned that are found to be undamaged and in full working order will be re-delivered to you. An administration charge along with the delivery charge (or actual carriage cost, whichever is the greater) will be charged to your credit/debit card account.

If you are not satisfied with your purchase, you have the right to cancel your order within 14 days of delivery and return the goods to us, in the original packaging. These goods must be in saleable condition. You will be fully responsible for the return of the goods and any associated costs. Goods returned that are incomplete, damaged or in unsalable, will be re-delivered to you An administration charge along with the delivery charge will be charged to your credit/debit card account. You must contact us to let us know and the goods must be despatched to us within 14 working days of such notification. If either notification or despatch extends beyond these time limits, your right to cancel will be revoked.

Damaged, or faulty goods must be reported within 48 hours of delivery date. In cases of goods received damaged or faulty please retain the product (together with their original packaging) and contact us within 48 hours of receipt (commencing the day after delivery), whereupon we will arrange for the item to be exchanged.

If you have a cause of complaint then please write to us at the address shown on our contact page. We will respond in writing to all complaints within 5 days and will keep you informed throughout the process by your request.

All product information shown on the website is believed to be correct and accurate from the source material. However we regret that we cannot be held responsible for any errors or omissions.