Returns & Exchanges
We hope you are happy with your purchase, if any of the garments are not to your liking we ask you to follow the instructions below. Please take note of our return policy before placing your order to avoid any possible disappointment.
All lingerie and lingerie inspired wear is made to measure in our Amsterdam atelier, our return and exchange policy is altered for this. If you need any
assistance in finding the right size we ask you to please contact us before placing your order. We are happy to assist you with any questions you might have. Measurements supplied by the client are accepted on the condition that inaccuracies in the fit and specifications of the garment are the client’s
responsibility. Therefore goods returned because of the wrong size or choice cannot be refunded. Merle Noir offers store credit in exchange for returned goods please note that we do not give refunds.
If you feel the products you have received do not meet your expectations you may return within 14 working days from the date of delivery. Please ensure that briefs are tried on over your own lingerie. All items must be returned in saleable and unused condition including their original packaging, receipt and labels still attached.
Please notify us by email and list your order number and reason of return. You can send this email to firstname.lastname@example.org. Goods must be dispatched to us within 14 working days of such notification. If either notification or dispatch extends beyond these time limits, your right to cancel will be revoked.
We ask you to return your parcel with registered post within 14 days of receiving your order. We cannot be held responsible for orders lost in transit. You will be fully responsible for the return of the goods and any associated costs.
Store credit will be credited after your return has been processed and returned correctly as stated above. International duties and sale taxes are
non-refundable for shipments outside of the EU and UK. We will keep you up to date through email and we remain at your disposal if you have any further questions.
Merle Noir hold the right not to issue an exchange or refund if this policy is not followed.
Merle Noir only accept returns of our lingerie if they are in sell able condition. We will not accept returns without its original tags, worn or soiled condition. In this case we will return the garments to you and you will be responsible for the shipping charges and administrative costs.
We recommend you always check upon receiving your package in the unlikely situation garments are missing damaged or soiled we ask you to report this to us within 48 hours of delivery. Please retain the packaging, receipt and leave labels attached we will arrange for the items to be exchanged for a replacement. If the return goods are found to be in perfect condition they will be redelivered to you. The delivery and administration will be charged to your credit/debit card.